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Jan 16 2017

Five Tech Trends to Watch in 2017

By Lisa Eifert

It’s an understatement to say that the year ahead holds a great deal of uncertainty. But while we may not know exactly what’s coming, we do know that one sector is guaranteed to keep moving forward at a lightning-fast pace: Technology. Wondering what, specifically, we can expect to see in the year ahead? Here’s a closer look at five tech trends anticipated to take off in 2017.

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Jan 03 2017

Fighting the Flu: Five Questions (and Answers) for Dealing with an Outbreak in the Workplace

By Send Word Now

  The flu is also taking its toll on businesses as they deal with high rates of employee absenteeism. For some, particularly smaller ones, the situation could develop into a full-blown business interruption. And, with the flu season expected to continue through March, the risk is real and growing for most every organization, regardless of its size or geographic location.

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Jan 02 2017

Are Unscheduled Absences Hurting Your Organization?

By Lisa Eifert

Peak flu season is upon us, and will last all the way into March. During this time, millions of people will become sick—many of whom won’t be reporting to work for the two to three days it takes severe symptoms to subside. Does your organization have a plan in place to manage these staff outages? Let’s take a closer look at the issue, along with highlighting a key strategy for supporting business continuity during flu outbreaks and other unscheduled absences.

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Dec 20 2016

Be Prepared: Practice Regular Communication with Your Notification Provider

By Emily Williams

  During a crisis is the worst time to find out that there are flaws in the communications portion of your disaster recovery/business continuity plan.

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Dec 14 2016

Does Your Organization Have an Inclement Weather Plan?

By Lisa Eifert

Put yourself in your employee’s shoes for a moment. You wake up in the morning to snow that has been steadily falling for the past few hours. You check Facebook and see that your friends are complaining about icy roads and walkways. The Weather Channel says several more inches are anticipated throughout the day. You are supposed to report to work at eight, but have no idea whether or not the office is open. You have no messages on your phone, and your calls to the office go to voicemail. What do you do?

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Dec 09 2016

Becoming a Crisis Communications Champion

By Lorin Bristow

If you’re an American football fan, it’s an exciting time of the year. The college playoff field is shaping up, ultimately leading to the championship game in January. Professional football teams in the National Football League are beginning to eye the ultimate prize—a Super Bowl win. It’s the time of year where excellence is on clear display.

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Nov 28 2016

Another Groundbreaking Innovation from Send Word Now

By Lisa Eifert

Today we announced our award of U.S. patent no. 9,485,643. The patent protects the revolutionary technology inherent in SWN Direct, our groundbreaking new mobile app for alert recipients.

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Nov 21 2016

Cyber Monday is Certain to Bring Communication Challenges for IT Departments

By Lorin Bristow

It's hard to believe Cyber Monday is only a week away. For many traditional and ecommerce retailers, Cyber Monday is the most significant online shopping day of the year. And it won’t stop there. Online shopping over the next few weeks will provide a significant boost to many companies’ bottom lines. Monitoring and communicating information about IT outages and failures associated with online retail shopping can be a daunting task. At any time of the year, IT professionals are under intense pressure to safeguard the security of their organization’s data and physical facilities, and to ensure information continues flowing in the event of a disruption.

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Nov 10 2016

A Cyber Attack May be Headed Your Way: Are You Ready?

By Lisa Eifert

On October 21, 2016, the U.S. was the victim of a massive, malicious and blindsiding assault—without a foreign machine gun, grenade launcher or tank so much as touching American soil. How is that possible? Because we’re not talking not about a physical attack, but about a cyber attack. And here’s the worst part: While this recent event might have been the largest of its kind to date, it’s not going to be the last.

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Nov 03 2016

Does Your Business Have a Product Recall Communication Plan in Place?

By Lisa Eifert

Product recalls can go one of two ways. In the first, worst-case scenario, a product is determined to be dangerous or defective; its manufacturer ignores or reacts sluggishly to the issue; people are unnecessarily put at risk; and consumer trust is irreparably damaged. In the best-case alternative, meanwhile, the manufacturer assumes responsibility; takes quick action; and minimizes harm to both consumers and its reputation alike.  What one thing can ensure that your company ends up in the latter category, not the former? A product recall communication plan.

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