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Jan 03 2017

Fighting the Flu: Five Questions (and Answers) for Dealing with an Outbreak in the Workplace

By Send Word Now

  The flu is also taking its toll on businesses as they deal with high rates of employee absenteeism. For some, particularly smaller ones, the situation could develop into a full-blown business interruption. And, with the flu season expected to continue through March, the risk is real and growing for most every organization, regardless of its size or geographic location.

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Dec 20 2016

Be Prepared: Practice Regular Communication with Your Notification Provider

By Emily Williams

  During a crisis is the worst time to find out that there are flaws in the communications portion of your disaster recovery/business continuity plan.

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Sep 05 2016

The Role of Inbound Communications in Your Emergency Notification Strategy

By Lorin Bristow

When discussing emergency notification, most conversations typically focus (rightly) on outbound alerting capabilities (particularly telephone calls). While outbound alerting is clearly the most utilized functionality of a notification system, business continuity professionals should not overlook capabilities for inbound communications that can also be essential for informing people in a crisis. The ability for stakeholders to call into an automated system, navigate menus, and retrieve information could be an important addition to any notification strategy.

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Aug 31 2016

Contact Data: More is Better for Emergency Communications

By Lorin Bristow

In the first moments of a crisis, timely communication can save lives, resources, and reputation. Unfortunately, it is often during these very moments that critical lines of communication are cut off, making contact more difficult than ever.

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Aug 17 2016

Three Top Tips for Increasing Organizational Cyber Security Awareness

By Lisa Eifert

Just how important is cyber security awareness in today’s digital age? An entire, month-long observation has been dedicated to shining the spotlight on this hot button issue. But raising awareness about cyber security can be easier said than done—especially when many people mistakenly assume the onus lies entirely with IT. As we approach October’s National Cyber Security Awareness Month (NCSAM), the following three tips can help you overcome the obstacles, increase awareness, and ultimately fortify both your cyber security strategies and your organization at large.

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Jul 21 2016

Seven Ways to Ensure Your Notifications Get The Attention They Deserve

By Emily Williams

As the business continuity expert within your company, you know that when there is a crippling IT concern, looming severe weather, or other major disruptive event, you need to contact your employees as quickly and efficiently as possible. You know to activate your mass notification system, just like you’ve practiced. And you know when alerts go out, every single employee always pays attention to the notifications and responds appropriately. Okay, maybe the last part isn’t exactly true. Because you also know that no matter how good you are at your job or how strong the capabilities of your notification service, there will always be challenges associated with alerting every single recipient. To help, here are seven "reasons" employees give for not getting your notifications, along with guidance to help ensure future alerts get the attention they deserve.

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Jun 03 2016

Top Communication Best Practices to Implement Before a Crisis Strikes

By Lisa Eifert

For most organizations, emergency management and alerting is daunting and the logistics are challenging.  Planning for, and incorporating a few best practices can turn a potentially disastrous situation into an inconvenient one.  We’ve put together a list of those practices every organization should implement before a crisis occurs.

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May 27 2016

Employee Vacations and your Emergency Notification Plan

By Lorin Bristow

The grass is green. The days are longer. The school year is over, or winding down. It’s the time of year many people begin thinking about summer vacations. Business continuity professionals are, of course, no exception. So, how can you, a person responsible for mission critical resiliency plans and emergency notification programs, really relax (at least a little) on your upcoming vacation? Here are a few helpful tips for dealing with your notification process now, before you pack your Speedos and sunscreen.

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Mar 31 2016

El Niño and the Upcoming Tornado Season

By Lisa Eifert

El Niño recently made an entertaining impression on audience members watching the Grease: Live! telecast. But if only its impact was limited to forcing singers and dancers to temporarily take cover beneath umbrellas. Unfortunately, El Niño poses a much bigger threat than many people know—particularly in the case of the approaching tornado season. Let’s take a closer look at the issue, along with how organizations can prepare and protect themselves and their constituents from the potentially deadly combination of El Niño and tornado season.

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Mar 16 2016

Seven Key Measures You Can Take to Secure Your Mass Notification System

By Lorin Bristow

  Cybersecurity is top of mind for IT and business resilience professionals all over the world. And, since mass notification systems rely on employee contact data, it’s crucial these systems are examined with scrutiny. While it’s unlikely an organization will have ultra-sensitive information (such as social security or credit card numbers) residing directly in a notification database, it’s nevertheless imperative personal data is well protected. Here are seven tips for ensuring your emergency notification service remains in your full control.

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