“Innovation is creativity with a job to do.” That quote by innovation consultant, John Emmerling, rings true for us here at Send Word Now. Combining new ways of looking at the world with a passion for purpose has helped us fuel some industry “firsts” over the years. And now, thanks to the valuable feedback and interactions with so many of our customers, the legacy of innovation endures with our continuous development of SWN Direct.
Nov 28 2016
Today we announced our award of U.S. patent no. 9,485,643. The patent protects the revolutionary technology inherent in SWN Direct, our groundbreaking new mobile app for alert recipients.
Sep 05 2016
When discussing emergency notification, most conversations typically focus (rightly) on outbound alerting capabilities (particularly telephone calls). While outbound alerting is clearly the most utilized functionality of a notification system, business continuity professionals should not overlook capabilities for inbound communications that can also be essential for informing people in a crisis. The ability for stakeholders to call into an automated system, navigate menus, and retrieve information could be an important addition to any notification strategy.
Feb 19 2016
As our Most Wanted Features series continues, we’ll take a closer look at more of the features and functionality most desired by organizations, continuity professionals, and others with a vested interest in emergency notification. While traditional alerting methods (i.e., email, SMS, voice calls) are essential and relevant, many organizations desire secure and resilient communication to target their “on-the-go” mobile workforce. That makes location-based alerting the next feature on our most wanted list.
Sep 17 2015
One of the biggest challenges in using an emergency notification service is keeping up with your contacts—especially if your organization is large or has high-volume turnover. How can you make sure your recipients aren’t missing vital communications without consuming significant time and resources?
Sep 08 2015
Sending a notification is extremely important, but getting a response back from the recipient can be just as vital. When a crisis occurs, you often need more than just confirmation that the alert was delivered. You need information. Two-way communication transforms your notification service into a crisis management tool. By using a notification service’s two-way feature, like Send Word Now’s Get Word Back, message recipients can easily acknowledge receipt of an alert, confirm their ability to respond to a particular situation, and if necessary, account for their personal well-being.
Aug 24 2015
Milestones. Markers in time where the past as we knew it changed, and a new future was forged. Today, Send Word Now marks an exciting milestone in its announced acquisition of group messaging company, One Call Now.
Jun 29 2015
Today’s mass notification services offer a number of powerful features for rapidly alerting a large number of people. However, all those bells and whistles aren’t very useful if your contact information isn’t complete or up-to-date. Even companies with accurate contact records in-house often have data residing in a Human Resources database that is separate from the notification service. Questions often arise about how to make this information accessible.
Jun 19 2015
In times past, mass notification technology was used primarily as a one-way means of alerting people in urgent situations. Its origins were rooted in replacing manual phone trees (you call five people, they each call five people, etc.). Today’s mass notification systems are no doubt still highly effective for warning people during emergencies and critical events. However, they are no longer relegated exclusively to getting people’s attention. With advancements in capabilities, they are fast becoming tools for both alerting and collaborating--for both warning people that a problem exists, and aiding in the problem’s resolution.
Dec 22 2014
Things You Didn't Know Your Emergency Notification System Could Do: Internet Protocol (IP) Mobile Recipient Alerts
In our latest blog series, we are highlighting a variety of things you perhaps didn’t realize your emergency notification system could do to support your organization’s readiness, response and resilience. Thus far, we’ve covered Alert Escalations, Self-Registration, Inbound Message Board, Integration, and Desktop Alerting. This post’s topic: the greater flexibility and lower costs of Internet Protocol (IP) mobile alerts.