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Jan 03 2017

Fighting the Flu: Five Questions (and Answers) for Dealing with an Outbreak in the Workplace

By Send Word Now

  The flu is also taking its toll on businesses as they deal with high rates of employee absenteeism. For some, particularly smaller ones, the situation could develop into a full-blown business interruption. And, with the flu season expected to continue through March, the risk is real and growing for most every organization, regardless of its size or geographic location.

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Nov 21 2016

Cyber Monday is Certain to Bring Communication Challenges for IT Departments

By Lorin Bristow

It's hard to believe Cyber Monday is only a week away. For many traditional and ecommerce retailers, Cyber Monday is the most significant online shopping day of the year. And it won’t stop there. Online shopping over the next few weeks will provide a significant boost to many companies’ bottom lines. Monitoring and communicating information about IT outages and failures associated with online retail shopping can be a daunting task. At any time of the year, IT professionals are under intense pressure to safeguard the security of their organization’s data and physical facilities, and to ensure information continues flowing in the event of a disruption.

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Nov 10 2016

A Cyber Attack May be Headed Your Way: Are You Ready?

By Lisa Eifert

On October 21, 2016, the U.S. was the victim of a massive, malicious and blindsiding assault—without a foreign machine gun, grenade launcher or tank so much as touching American soil. How is that possible? Because we’re not talking not about a physical attack, but about a cyber attack. And here’s the worst part: While this recent event might have been the largest of its kind to date, it’s not going to be the last.

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Sep 05 2016

The Role of Inbound Communications in Your Emergency Notification Strategy

By Lorin Bristow

When discussing emergency notification, most conversations typically focus (rightly) on outbound alerting capabilities (particularly telephone calls). While outbound alerting is clearly the most utilized functionality of a notification system, business continuity professionals should not overlook capabilities for inbound communications that can also be essential for informing people in a crisis. The ability for stakeholders to call into an automated system, navigate menus, and retrieve information could be an important addition to any notification strategy.

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Aug 14 2015

How Iconic Global Companies are Using Mass Notification for IT Alerting

By Lorin Bristow

Everywhere you turn, new threats to Information Technology (IT) security are emerging. Companies around the globe are spending more time and money on monitoring and protecting  critical systems. Add to this the already daunting task of simply maintaining various systems, and it’s easy to see why the IT professional’s job is challenging. The best security and monitoring systems in the world may not be sufficient to protect your organization if communication is insufficient or fails. It’s the reason why many leading companies are adding mass notification to their arsenal of IT management applications. Consider the following IT Alerting examples from companies with which we are all familiar.

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Jun 10 2015

Mass Notification for IT Alerting

By Lorin Bristow

Data breaches. Denial-of-Service attacks. Phishing schemes. Trojan horses. Malware. For Information Technology (IT) professionals all over the world, these are the ingredients of nightmares. Add to these the daily challenges of simply maintaining and troubleshooting a wide variety of technologies, and it’s easy to see the IT professional’s job is not easy.

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Jul 30 2014

Blog Mini Series: One-click Connect for Emergency Communications

By Emily Williams

  When your company is in crisis, you are well aware that unfortunately, life didn’t come with an easy button. However, with Send Word Now’s revolutionary recipient mobile application, SWN Direct, our One-Click Connect feature is the next best thing to an easy button, giving you a one-touch connection to the information you need.

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Jul 23 2014

Blog Mini Series: Secure Transfer and Version Control of Critical Files

By Emily Williams

  A picture is worth a thousand words. And when it comes time to activate your emergency notification system, sometimes a picture, an emergency response map, or an important document containing sensitive information (such as a health record or a business continuity plan) is priceless.

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Jul 09 2014

Blog Mini Series: Overcoming Voice Limitations

By Emily Williams

  When we were children in elementary school, we all enjoyed playing the game “telephone.” One person would whisper a message into the ear of a classmate, who whispered that same message to the next classmate in line, and so on. It was always funny to hear the last person say the message out loud because it was hilariously different by the time it made it through the entire class.

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Jul 02 2014

Blog Mini Series: Overcoming the Limitations of Using SMS for Emergency Notification

By Linda Young

  While SMS or “texting” is a popular way to communicate (especially for the 18 to 24-year-old-crowd who, on average, sends and receives 4,000 text messages per month!), it may not the best way to share important, oftentimes critical information. This is especially true in the business environment, when operations or worse, employee safety, may be at risk.

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